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Wednesday, May 4 • 2:00pm - 2:45pm
Redefining Experience for Guests, Employees and Stakeholders

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Whose Xperience is it anyway? It has always been about the guests, but what about the employees and stakeholders?
Guests are more discerning than ever, expecting seamless, contactless, fast and easy service. Unprecedented staff shortages forcing hotels and adjacent accommodations to provide better employee experiences, while doing more with less. Stakeholders want remote access to real-time accurate data insights about business performance. What does that Venn diagram of their experiences look like and what automation solutions will drive meaningful results?

Moderators
avatar for Christian Buer

Christian Buer

Managing Partner, Horwath HTL

Speakers
avatar for Jan Peter van der Ree

Jan Peter van der Ree

Area Vice President Germany / General Manager, Hyatt Hotels
Jan Peter van der Ree is a 30 years plus veteran of Hyatt International corporation with extensive experience in both single and multiple Hotel Management in countries like China, South- Korea, Vietnam, Dubai, Turkey, Switzerland and Germany. Jan Peter is a graduate of the Institute... Read More →
avatar for Chi Chan

Chi Chan

Chief Commercial Officer, IRECKONU
Chi is a proven industry commercial leader driven by a passion for digital and enterprise transformation.  He is a marketer, strategic business builder and digital innovator with experiences in digital, ecommerce, marketing, loyalty, brand, revenue management, distribution, and operation... Read More →
avatar for Moritz	von Petersdorff-Campen

Moritz von Petersdorff-Campen

Founder & Managing Director, SuitePad
Moritz von Petersdorff-Campen is the founder and CEO of SuitePad GmbH. After completing his studies at the WHU Otto Beisheim School of Management, Moritz headed up a Cloud Computing start-up before founding SuitePad GmbH alongside Tilmann Volk in Berlin in 2012.
avatar for Sophie Richard

Sophie Richard

Asset Manager, M&L Hospitality
Sophie Richard is the Asset Manager for M&L Hospitality in Europe and the UK. The company currently owns 12 properties in Europe and 10 in Asia Pacific.Sophie joined M&L in 2016 after working for hotel consultancy firms such as BNP Paribas Real Estate Hotel in Paris and HVS in Madrid... Read More →


Wednesday May 4, 2022 2:00pm - 2:45pm CEST
Charlottenburg I

Attendees (2)